Golden Hands Driving School (“we”, “our”, “us”) operates the website goldenhandsdrivingschool.co.in. This Privacy Policy explains what personal data we collect from you, why we collect it, how we use it, and the rights you have under the Digital Personal Data Protection Act, 2023 of India and other applicable laws.

1. Who we are

Golden Hands Driving School
Block A, Sector A, Rasulgarh, Bhubaneswar – 751010, Odisha, India
Phone: +91 9040040265
Email: goldenhandsdrivingschool@gmail.com
Operated by: Amit Anupam Swain (Proprietor)

2. What information we collect

When you book a class, request a callback, or fill any form on this site, we may collect:

• Your name
• Your phone number (used for class scheduling and pickup coordination)
• Your email address (used for confirmations and receipts)
• Your residential or pickup address (used only to plan our free home pickup & drop)
• Your age or date of birth (only when required by law for licence eligibility)
• A copy of identity / address proof (Aadhaar, voter ID, or similar) — only when you progress to the RTO licence stage. We collect this in person, not through this website.

We do not collect financial card details on this website. If we accept online deposits in the future via Razorpay or similar, those payments are handled directly by the payment provider, who has its own privacy policy.

3. Why we collect it (purposes)

We use the information above only for:

• Scheduling and delivering driving classes you book with us
• Coordinating free home pickup and drop
• Sending booking confirmations, reminders, and receipts
• Providing customer support over phone, WhatsApp, or email
• Complying with RTO and government requirements when assisting with licence applications
• Improving our courses (in aggregate, anonymised form only)

We do not sell, rent, or trade your personal data to any third party.

4. Sharing of information

We share your information only with:

• Our instructors who deliver your class
• The Office of the State Transport Authority, Odisha and the relevant RTO, when required for your licence application (apply via the official Parivahan portal)
• Our payment processor, only if you choose to pay an online deposit
• Google Analytics, in anonymised form, to understand site usage (see section 7)
• Government or law enforcement authorities, only when legally required

5. How long we keep it

We keep your contact details for up to 2 years after your last class with us, after which we delete them. Identity proof copies submitted for RTO purposes are retained as required by the Motor Vehicles Act and related rules.

6. Your rights under the DPDP Act

You have the right to:

• Ask what personal data we hold about you
• Ask us to correct any inaccurate data
• Ask us to delete your data, subject to legal record-keeping requirements
• Withdraw consent at any time
• Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, write to us at goldenhandsdrivingschool@gmail.com with the subject line “Privacy Request”. We will respond within 30 days.

7. Cookies and analytics

This website uses Google Analytics to understand how visitors use the site. Google Analytics sets cookies that record information such as your approximate location, the pages you visit, and how long you spend on the site. This data is processed by Google in anonymised form and does not identify you personally. You can opt out by installing the Google Analytics Opt-out Browser Add-on or by disabling cookies in your browser settings.

8. Children

Our website is not directed at children under 16. The minimum age for a learner’s licence (LMV/car) in India is 18. We do not knowingly collect data from minors.

9. Security

We take reasonable steps to protect your data — strong passwords, restricted access, and HTTPS encryption on this website. No system is 100% secure, however, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date in the hero reflects the most recent version. We encourage you to review this page periodically.

11. Contact

For any privacy question, contact:
Golden Hands Driving School
Block A, Sector A, Rasulgarh, Bhubaneswar – 751010
+91 9040040265 · goldenhandsdrivingschool@gmail.com

Disclaimer: This policy is a sensible starting template based on common practice and the DPDP Act 2023. It is not a substitute for advice from a lawyer who reviews your exact business operations.